The privacy of individuals, including our customers and clients, is of utmost importance to Sharelord Investor. This includes information or opinions about you that we collect and record which reasonably could be used to identify you. We adhere to the National Privacy Principles and the Privacy Act 1988 (Cth).
This document sets out our policies for managing personal information across the Sharelord Investor businesses operating in Australia. We have a Privacy Officer, whose contact details are below.
When dealing with our customers and clients we generally collect your name, address, telephone number and other contact details. Depending on the type of account or facility you apply for or have, we may also collect and update personal information necessary to set up and maintain the account or investment, such as date of birth, employment details, bank account details, tax file number, basic financial information, and other information about your credit worthiness and credit history. We also record information about the status of your account and the transactions you make or wish to make on your account.
We generally do not collect sensitive information (such as relating to ethnic origin, religious or philosophical beliefs, membership of a political or trade association, sexual preferences or health), and would not do so without your consent.
Generally, we collect, update and use personal information about you to carry on our business, including:
Generally, we collect personal information directly from you, such as when you apply for or request a product or service, when you participate in our call centre marketing campaigns, competitions or surveys, in response to our advertising or direct mail or when you have other dealings with us. We may collect that information over the telephone or internet, in person (when you visit us at a Sharelord Investor office or through an agent) and when you write to us.
We may also collect personal information through third parties such as:
We store personal information in a combination of secure computer storage facilities and paper based files and other records. We have taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We use generally accepted technology and security so that we are satisfied that your information is transmitted safely to us through the internet or other electronic means. We will take reasonable steps to securely destroy or permanently de-identify personal information when we no longer need it.
Generally, we may disclose personal information about you in the following circumstances:
We impose strict requirements of security and confidentiality on all third parties as to how they handle personal information. We provide our outside contractors only with information they need to perform their services - they are not permitted to use the information for any purpose except to provide the service to us. The Privacy Act also strictly controls the information we exchange with credit reporting agencies.
We will disclose personal information about you only with your consent in the following circumstances:
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If your personal details change, such as your telephone number or billing address, please contact us so that we can continue to provide you with our products and services.
Following a request, we will provide you with a copy of personal information which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information (we will inform you of the fee before providing the information). Please note that there are some circumstances set out in the Privacy Act where we may refuse your request.
We will promptly acknowledge and investigate any complaints about the way we manage personal information.
The Privacy Officer
PO Box H69,
Australia Square, NSW 1215